Refund policy
Returns
At Hults Bruk EU returning a product is easy with our digital return system. We have a 30-day return policy for all purchases made through our web shop at hultsbruk.com. Returns registered after 30 days from the receipt of the item will not be accepted. The returned items must be in new condition and in the original packaging with all tags intact. Customized products cannot be returned.
If you are a dealer or contract customer, terms may vary, so please refer to your partner agreement for details, we recommend that you register your return directly from the Partner portal while you are logged in.
Who pays for shipping costs for returns?
For purchases from our open web shop at hultsbruk.com, returns are free of charge as long as you use the shipping label provided to you through our web site (you have to print it out yourselves). For dealers and contract customers, please refer to your partner agreement for details on return shipping costs.
When do I get my money back?
The refund for your return will be made via the payment method you chose at the time of purchase. We will start the process of refunding your money no later than 3 business days after we receive your package. At latest you will get back your money within 14 days.
Claims
Did your Hults Bruk EU product not live up to your expectations? We are here to help. At Hults Bruk EU, you always have 36 months to file a product claim for a defective product. You should submit your claim request within a reasonable time, but no later than two months from when the defect or damage was discovered.
If you are a dealer or contract customer, we recommend that you register your claim directly from the Partner portal while logged in.