Terms of service
1. Seller and scope
Sections 1–7 apply when you, as a consumer, order goods in the web shop at hultsbruk.com. Section 8 applies to all use of the website.
The seller is Hultafors Group AB, company reg. no. 556365-0752, J A Wettergrens gata 7, 421 30 Västra Frölunda, Sweden. VAT number: SE556365075201.
You can reach customer service at info@hultsbruk.com or +46 (0)33 723 74 00.
Dealers and contract customers are covered by their partner agreement instead.
2. Orders and contract
A contract of sale is concluded when we have confirmed your order by sending an order confirmation by email. Please check the confirmation and contact customer service straight away if anything is wrong.
All orders are subject to availability, and we reserve the right to correct obvious errors in prices or product information. If an ordered item cannot be delivered, we will let you know and refund what you have paid for it.
Images and descriptions are meant to represent the products as accurately as possible. Our axes are hand-forged, and small variations in appearance between individual axes are not defects.
3. Prices and payment
Prices are shown in the currency displayed for your country and include VAT. Shipping costs are calculated based on your delivery country and shown at checkout before you complete your purchase. Shipping is free on orders above the amount stated at checkout.
The price that applies is the one shown at checkout when you place your order.
Payments are processed securely by Shopify Payments and our payment partners. We do not store your card details.
You can pay with:
- Card: Visa and Mastercard
- Digital wallets: Shop Pay, Apple Pay and Google Pay, where your device supports them
- PayPal
- Klarna, where available in your country. Klarna's own terms also apply.
The payment methods available for your order are shown at checkout. Payment is charged when you place the order. If you pay with Klarna, you pay Klarna according to the option you choose.
4. Delivery
We deliver to the countries listed in our shipping policy. We do not deliver to P.O. boxes.
Orders are normally processed within 1–2 business days after payment is confirmed. The delivery time after that depends on your delivery country and the shipping method you choose. When your order ships, you will receive an email with a tracking number.
The risk in the goods passes to you when you have received them. A parcel that is not collected does not count as a return. In that case we may charge a fee covering our shipping and administration costs, and a new shipping charge applies if you want us to send the parcel again.
5. Right of withdrawal and returns
14-day right of withdrawal. You have the right to withdraw from your purchase within 14 days of the day you received the goods, without giving a reason. Tell us that you are withdrawing by using the withdrawal form or by sending another clear statement to customer service.
Send the goods back within 14 days of telling us. The return is free of charge when you use the shipping label from our returns portal.
We will refund what you have paid, including the standard shipping cost for delivery, within 14 days of receiving your notice. We may wait to refund until we have received the goods back or you have shown that they have been sent. The refund is made using the same payment method you used for the purchase.
You may examine the goods as far as necessary to assess them. If the goods have been handled more than that, we may deduct an amount for the loss in value.
The right of withdrawal does not apply to goods made or customised specifically for you.
30-day returns. In addition to the statutory right of withdrawal, you can return an item within 30 days of receiving it. The item must be in new condition and in its original packaging with all tags attached. Register your return in our returns portal.
Returns that have not been registered in the returns portal or with customer service will be sent back to you. We start the refund no later than three business days after we have received your parcel.
To exchange an item, return it and place a new order. If you received the wrong item or the wrong quantity, register it as a return and state that as the reason.
6. Complaints about faulty goods
You have the right to complain about goods that are faulty for three years from the day you received them, in accordance with the Swedish Consumer Sales Act. Complain within a reasonable time after you discovered the fault; a complaint made within two months is always considered to be in time.
Register your claim in our returns portal or contact customer service. Describe the fault and, if possible, attach photos.
If your claim is approved, we will repair the fault, deliver a replacement or refund the purchase price, in accordance with the Consumer Sales Act. We pay the shipping costs for approved claims.
Normal wear and tear, incorrect use and lack of care are not faults in the goods.
7. Other terms
Personal data. We process your personal data in accordance with our privacy policy.
Force majeure. We are not liable for delayed or failed delivery caused by circumstances beyond our control, such as decisions by public authorities, strikes, fire, natural disasters or disruptions to transport.
Changes. We may change these terms. Your order is covered by the terms that were published when you placed it.
Governing law and disputes. Swedish law applies to the purchase. If you live in another EU country, you keep the protection given by the mandatory consumer rules of your home country.
In the event of a dispute, you can turn to the Swedish National Board for Consumer Disputes (ARN), Box 174, 101 23 Stockholm, arn.se. We follow ARN's recommendations.
8. Use of this website
About the website. hultsbruk.com is the official website and web shop of Hults Bruk. Hults Bruk is a brand of Hultafors Group AB, which operates the website.
Intellectual property. All content on this website, including text, images, photographs, video, trademarks, logos, design and code, is owned by or licensed to Hults Bruk and Hultafors Group AB. It is protected by copyright, trademark and other intellectual property laws.
You may view and print content for your personal, non-commercial use. Any other copying, reproduction, republication or distribution requires our written permission. Send requests to info@hultsbruk.com.
Linking to the website. You may link to any page on hultsbruk.com, provided the link is fair and legal and does not harm our reputation. A link must not suggest any association, approval or endorsement by Hults Bruk where none exists. You may not frame the website on another site, or link to it from a site with unlawful content.
Third-party websites. This website may contain links to websites operated by others. These links are provided for your information only. Hults Bruk does not endorse their content and is not responsible for it, or for any loss arising from your use of those websites.